Automate Actions During Incidents Using Opsgenie

Opsgenie Actions enable teams to integrate with 3rd party automation platforms and trigger automated tasks when an action is taken in Opsgenie.

We’ll cover:

  • Two ways to setup an Action Channel via AWS systems manager or the REST endpoint
  • How to automate tasks directly from Opsgenie using an Action Policy
  • How to use the API to execute an AWS Lambda function to create a custom Jira ticket

Intervenants

Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun est Senior Product Marketing Manager au sein de l'équipe Jira Service Management d'Atlassian. Il a occupé des postes de marketing et de contact client dans des entreprises technologiques telles que HubSpot, Backupify, Datto et Opsgenie. Quand il n'anime pas de webinaires, il sillonne les forêts de la Nouvelle-Angleterre sur son VTT.

John Meier

Solutions Engineer, Atlassian

John is a Solutions Engineer at Atlassian, with a background in Software Development and IT Operations. For the past several years, John has acted as both a Customer Success Manager and Solutions Engineer at Opsgenie, where he built custom solutions for customers, assisted in the integration of various monitoring, ITSM, and ticketing tools, and provided technical support to the Opsgenie sales team. At Atlassian, his mission is to utilize his technical expertise to support Atlassian customers and make them as successful as possible.