Incident Communication is Broken: Learn How to Fix it

When critical systems fail, everyone feels the heat. The teams that communicate best under pressure are the ones who solve incidents faster - so how do they do it?

During this webinar we cover common pitfalls teams face during an incident. We'll also explain how you can quickly improve communication and ultimately reduce downtime during incidents.

This webinar covers:

  • Why communication breaks down during incidents.
  • How to properly communicate with internal and external stakeholders during an incident.
  • How to streamline the process of incident management, and work smarter not harder.
  • Ways to set up proactive incident management using Opsgenie, including: Templates, Incident Command Center.

Intervenants

Kevin Davis

Customer Success Engineer, Opsgenie

Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun est Senior Product Marketing Manager au sein de l'équipe Jira Service Management d'Atlassian. Il a occupé des postes de marketing et de contact client dans des entreprises technologiques telles que HubSpot, Backupify, Datto et Opsgenie. Quand il n'anime pas de webinaires, il sillonne les forêts de la Nouvelle-Angleterre sur son VTT.