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Artificial Intelligence for Jira Service Management

Deliver exceptional customer experiences and free up your team’s time with AI-powered service management.

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Slack screenshot

Scale your service management with Atlassian Intelligence

Tap into the power of generative AI to accelerate productivity and collaboration for support and operations teams. Triage, respond to, and resolve tickets and incidents faster, and give your team back time to focus on the work that matters.

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AUTOMATE

Deflect requests and reduce ticket volume

Provide seamless, always-on support with the Jira Service Management virtual service agent. Automate common support interactions and respond to help-seeker queries with AI answers generated from your knowledge base.

ACCELERATE

Triage and respond to requests faster

Accelerate agent workflows from triaging to resolution. Get AI-powered recommendations to prioritize, assign, and take action on tickets. Summarize ticket descriptions and comments to bring stakeholders up to speed, and transform your writing to ensure fast, clear communication.

Jira Work Management screenshot
Jira Work Management screenshot
OPTIMIZE

Streamline service desk setup

Get started quickly and optimize your service desk for your team’s unique needs. Empower teams across the business to build their own projects with AI-powered configuration, and use natural language to quickly and easily build advanced automations.

RESOLVE

Detect, prevent, and resolve incidents faster

Accelerate incident management workflows with AIOps capabilities. Cut through the noise to surface the alerts that matter, quickly loop in the right stakeholders, and automate action for fast resolution.

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Intelligent ITSM features

Powerful machine learning and intelligent experiences are baked into every part of Jira Service Management.

Similar incidents

Surface and group similar incidents for efficient assignment and resolution.

Virtual service agent intents

Build custom conversation flows that learn from each virtual service agent interaction.

Relevant articles

Surface relevant knowledge articles based on past work and user behavior.

Agent assignment

Intelligently route issues to the right person.

Smart triaging

Automatically classify and prioritize incidents based on past issue data.

Similar requests

Surface and group similar requests for efficient assignment and resolution.

Smart mentions

Recommend users to tag in comments based on prior interactions.

Help center search

Recommend relevant resources and service desks when searching across the help center.

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"We leveraged the virtual [service] agent to create an AI-powered Developer Assistant to streamline support for developers in Slack; this means they can get help without having to leave their favorite tools."

Martin Brignall

Developer Tooling Specialist, OVO Energy

AI resources

Learn more about our AI features and how to use them.

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Industry Reports

State of AI in Service Management Report 2024

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Video

Jira Service Management & AI

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PRODUCT GUIDE

Artificial Intelligence in Jira Service Management

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PRODUCT GUIDE

Getting started with the virtual service agent

FAQ

On which plans are AI features available? Copy link to heading Copied! Show
  

Intelligent service management features are available throughout Jira Service Management on all pricing plans, however, to take advantage of the virtual service agent or any features powered by Atlassian Intelligence, you will need to be on a Cloud Premium or Enterprise plan. Learn more here.

Does Atlassian share my data with any of their LLM partners to train their models or services? Copy link to heading Copied! Show
  

At this time, our third-party LLM partner is OpenAI. The data you submit and the responses you receive via Atlassian Intelligence are not used to fine-tune or improve OpenAI’s models or service. Each data request is sent to OpenAI individually, over an SSL-encrypted service, to process and send back to Atlassian.

Does Atlassian Intelligence use my data to serve other customers? Copy link to heading Copied! Show
  

The data you submit and the responses you receive are used only to serve your experience. They are not used to train models across customers or shared between customers. Visit our trust center to learn more.

Does OpenAI store Atlassian customer data? Copy link to heading Copied! Show
  

The data you submit and the responses you receive via Atlassian Intelligence are not used to fine-tune or improve OpenAI’s models or service. Each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian. Visit our trust center to learn more.

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