Battle-Proven Techniques to Improve Major Incident Management
IT structures are becoming more complex. When disruptive incidents occur, teams must have a framework in place to ensure that response and resolution occur within the shortest time frame.
Watch the webinar recording hosted by Opsgenie and Blackrock 3 partners, authors of Incident Management for Operations, as we discuss how Incident Management practices used by fire departments can be applied to DevOps and IT Operations.
This webinar covers:
- The importance of planning and preparing for IT incidents
- Establishing effective communication and collaboration channels during incident response
- Improving processes through after-action reports
Sprekers
Berkay Mollamustafaoğlu
Head of Opsgenie, Atlassian
As a long time IT professional, Berkay Mollamustafaoğlu has 20+ years of experience in running and scaling products and teams globally. He was the co-founder and CEO of Opsgenie, Atlassian’s on-call and incident management solution. He currently serves as the Head of Opsgenie after the company’s acquisition by Atlassian in 2018.
Rob Schnepp
Fire Chief, Incident Commander, Author Blackrock 3 Partners