3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations are drastically reducing Mean-time-to-resolution (MTTR) while building trust with their most valued customers.

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Spreker

Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun is Senior Product Marketing Manager van het Jira Service Management-team bij Atlassian en heeft marketing- en klantgerichte functies bekleed bij technologiebedrijven zoals HubSpot, Backupify, Datto en Opsgenie. Wanneer hij geen webinars aan het presenteren is, kun je hem in de bossen van New England vinden op zijn mountainbike.