Reporting for duty
Jira Service Management unites your Dev, Support, and IT Ops teams on one platform to resolve incidents faster – all at a lower cost than leading alternatives.
Signup for Jira Service Management Premium today
Accelerate end-to-end incident resolution
Leverage a complete suite of incident management capabilities - from powerful alerting and on-call features to incident escalation, routing, ChatOps capabilities, runbook templates, automation, integrations, status pages, post incident reviews (PIRs) and more.
Collaborate faster with Dev, Ops, and Support on one platform
Seamlessly collaborate across Dev, Ops, and Support teams - with integrated incident, problem, and change management workflows, all powered by Jira.
Fast-track critical operations work with AI and automation
Intelligently surface relevant knowledge base articles, past issues and similar incidents to accelerate resolution and identify potential change conflicts across services, teams, and schedules.
Use generative AI to get up to speed quickly on previous resolution paths and ensure clear communication across stakeholders. Expedite critical ops work with powerful automation features.
Lower Total Cost of Ownership (TCO)
Get a full-fledged Incident Management solution out-of-the-box without the need for expensive add-ons. Benefit from enterprise-grade ITSM capabilities at a lower total cost of ownership.
115
hours saved monthly for IT Ops*
15%
decrease in resolution time*
$2M
saved retiring legacy solutions*
*From commissioned study conducted by Forrester Consulting on behalf of Atlassian: The Total Economic Impact of Atlassian Jira Service Management
The Atlassian advantage
| Jira Service Management | PagerDuty |
---|---|---|
Dev, Ops and Support on the Jira platform for faster resolution | Jira Service Management
| PagerDuty
|
Out-of-the-box advanced incident and change management capabilities | Jira Service Management
| PagerDuty
|
Powerful automation for all issue types and alerts at no extra cost | Jira Service Management
| PagerDuty
|
Flexible alert management with advanced routing and escalation | Jira Service Management
| PagerDuty
|
Incident investigation views with system change and root cause context | Jira Service Management
| PagerDuty
|
AIOps and automation capabilities for incident workflows | Jira Service Management
| PagerDuty
|
Extend native product capabilities via the Atlassian Marketplace | Jira Service Management
| PagerDuty
|
Built-in cross-product analytics* | Jira Service Management
| PagerDuty
|
* Available with Jira Service Management enterprise edition
Trusted by over 50,000 customers worldwide
“Jira Service Management gives us the opportunity to bring everything together on one platform: incident management across different solutions and collaboration using Jira Software.”
ROB CROMPTON, HEAD OF SERVICE MANAGEMENT, THE VERY GROUP
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from PagerDuty to Atlassian.
Learn more about Jira Service Management
WHITE PAPER
Atlassian Incident Management Handbook
Reference sheet
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FAQ
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