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Jira Service Management unites your Dev, Support, and IT Ops teams on one platform to resolve incidents faster – all at a lower cost than leading alternatives.

See why PagerDuty customers switch to Atlassian

Whether you’re looking for best-in-class incident response capabilities, or a complete AI-powered operations platform, Jira Service Management helps you resolve incidents faster – at a lower total cost of ownership (TCO) than PagerDuty.

Accelerate end-to-end incident resolution

Leverage a complete suite of incident management capabilities - from powerful alerting and on-call features to incident escalation, routing, ChatOps capabilities, runbook templates, automation, integrations, status pages, post incident reviews (PIRs) and more.

Collaborate faster with Dev, Ops, and Support on one platform

Seamlessly collaborate across Dev, Ops, and Support teams - with integrated incident, problem, and change management workflows, all powered by Jira.

Fast-track critical operations work with AI and automation

Intelligently surface relevant knowledge base articles, past issues and similar incidents to accelerate resolution and identify potential change conflicts across services, teams, and schedules.

Use generative AI to get up to speed quickly on previous resolution paths and ensure clear communication across stakeholders. Expedite critical ops work with powerful automation features.

Lower Total Cost of Ownership (TCO)

Get a full-fledged Incident Management solution out-of-the-box without the need for expensive add-ons. Benefit from enterprise-grade ITSM capabilities at a lower total cost of ownership.

Jira Service Management
Hourglass

115

hours saved monthly for IT Ops*

Checkmark

15%

decrease in resolution time*

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$2M

saved retiring legacy solutions*

*From commissioned study conducted by Forrester Consulting on behalf of Atlassian: The Total Economic Impact of Atlassian Jira Service Management 

The Atlassian advantage

 

Jira Service Management

PagerDuty

Dev, Ops and Support on the Jira platform for faster resolution

Jira Service Management

PagerDuty

Out-of-the-box advanced incident and change management capabilities

Jira Service Management

PagerDuty

Powerful automation for all issue types and alerts at no extra cost

Jira Service Management

PagerDuty

Flexible alert management with advanced routing and escalation

Jira Service Management

PagerDuty

Incident investigation views with system change and root cause context

Jira Service Management

PagerDuty

AIOps and automation capabilities for incident workflows

Jira Service Management

PagerDuty

Extend native product capabilities via the Atlassian Marketplace

Jira Service Management

PagerDuty

Built-in cross-product analytics*

Jira Service Management

PagerDuty

* Available with Jira Service Management enterprise edition

Quotation marks

“[Jira Service Management] gives us the opportunity to bring everything together on one platform: our incident management across different solutions (…) and that centralized collaboration ability of Jira Software.”

' - Rob Crompton, Head of Service Management, The Very Group

Trusted by over 50,000 customers worldwide

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Get a personalized quote

Contact our sales team today for a personalized quote and get more details on switching from PagerDuty to Atlassian.

Find out how Jira Service Management stacks up to others

Learn more about Jira Service Management

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WHITE PAPER

Atlassian Incident Management Handbook

Jira Service Management incident tour
VIDEO

Jira Service Management Incident tour

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Reference sheet

Considering switching from PagerDuty?

Trusted by over 50,000 customers worldwide

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”The Jira Software and [Jira Service Management] integration has been instrumental to have this end-to-end view on the technology side.”

Matthias Hansen, Group Chief Technology Officer, Domino's Pizza Enterprises Ltd
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”The Jira Software and [Jira Service Management] integration has been instrumental to have this end-to-end view on the technology side.”

Matthias Hansen, Group Chief Technology Officer, Domino's Pizza Enterprises Ltd

“The integration between Jira Service Management and Jira Software has allowed Operations and Development to achieve a better understanding of the workload across team borders (…), allowing us to efficiently manage workload and prioritize tasks.”

Marie Bjørke, Head of IT Service Management at ISS World A/G
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“The integration between Jira Service Management and Jira Software has allowed Operations and Development to achieve a better understanding of the workload across team borders (…), allowing us to efficiently manage workload and prioritize tasks.”

Marie Bjørke, Head of IT Service Management at ISS World A/G

FAQ

Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.

How does your price compare to PagerDuty? Copy link to heading Copied! show

Each product edition is priced competitively to PagerDuty but with more out-of-the-box incident and alerting capabilities, in addition to complete enterprise-grade ITSM functionality.

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like AIOps. There are also no maintenance fees or support fees.

Can Jira Service Management work alongside other ITSM solutions like ServiceNow? How? Copy link to heading Copied! show

Yes! While many customers completely replace their ITSM tool with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel their current solution isn't adequately serving, like alerting and incident management.

For example, if you’re a ServiceNow customer, you may want to keep it in place for some standard IT service workflows, but deploy Jira Service Management to integrate incident and change management across Development and IT Operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't quite ready to say goodbye to their current ITSM solutions.

Do I need to purchase both Opsgenie and Jira Service Management to get the full set of incident management features? Copy link to heading Copied! show

No, Jira Service Management customers have access to end-to-end incident management capabilities when they sign up for any of our editions (Free, Standard, Enterprise, Premium).

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now