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Are you suffering from Bad Service Management now?

Know what you are paying for and get up and running faster with the modern ITSM solution.

Contact sales now
Contact sales now

See why ServiceNow customers switch to Atlassian

Say “see you never!” to steep learning curves, painful upgrades, and high costs for unused functionality. Jira Service Management's inclusive pricing, intuitive implementation, and unified platform for Dev, IT Ops and business teams make for a better return on your service management investment.

Accelerate Dev and IT Ops collaboration on one, unified platform

Consolidate Dev, IT Ops, and business teams on the Atlassian platform for one, central view into your system of work. Improve Dev and IT Ops collaboration and seamlessly integrate incident, problem, and change management workflows for streamlined incident management. Empower teams to work the way they want while staying in lock step with the broader org.

Read the guide

Decrease service management costs, increase ROI

Lower your total cost of ownership for ITSM and get more out of your investment. Jira Service Management has simple, transparent licensing for a frictionless purchase experience – no “gotchas” at time of purchase or renewal. Get complete ITSM functionality, including powerful AI capabilities and ESM workflows, all in one, inclusive price.

Calculate the ROI

Eliminate bottlenecks and empower all service teams

Pre-built templates, AI-powered configuration, and out-of-the-box workflows make it easy for teams to get up and running without the bottlenecks and need for consultants. With over 60% of Jira Service Management customers using the platform for non-IT support, let all teams - from HR to facilities - take ownership of their own service portals without extra license fees or complex add-ons and modules.

Read the whitepaper

Unlock high velocity-ITSM with modern, AI-powered practices

Don’t let ServiceNow slow you down with complexity, unexpected fees, and forced downtime during upgrades. With a modern approach to ITIL and a powerful suite of AI capabilities, Jira Service Management empowers teams to work at high-velocity, using only the features they need to accelerate incident resolution, streamline DevOps workflows, and get teams across the organization running their own service desks, without unnecessary feature bloat.

Watch the demo

The Atlassian advantage

 

Jira Service Management

ServiceNow

Dev, IT Ops and business teams aligned on one, unified Atlassian platform

Jira Service Management

ServiceNow

Easy implementation and maintenance

Jira Service Management

ServiceNow

Ability to quickly and easily extend service management to non-IT teams without additional licensing costs

Jira Service Management

ServiceNow

Seamless, automatic upgrades with no forced downtime

Jira Service Management

ServiceNow

Powerful artificial intelligence and advanced automation capabilities

Jira Service Management

ServiceNow

Over 5,000 tools through the Atlassian Marketplace that make it quick and easy to deploy customizations to your implementation

Jira Service Management

ServiceNow

Transparent, inclusive online pricing with no add-on modules required

Jira Service Management

ServiceNow

* Available with Jira Service Management enterprise edition

Quotation marks

“[Jira Service Management] gives us the opportunity to bring everything together on one platform: our incident management across different solutions (…) and that centralized collaboration ability of Jira Software.”

' - Rob Crompton, Head of Service Management, The Very Group
The Very Group’s story

Trusted by over 50,000 customers worldwide

Gingko Bioworks logo

“All your ITSM competitors are these monolithic solutions that start at a list price of half a million dollars and need an army of consultants to get started.”

Dave Treff, Head of Digital Operations, Ginkgo Bioworks

Read the story
Watch interview
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Get a personalized quote

Contact our sales team today for a personalized quote and get more details on switching from ServiceNow to Atlassian.

Find out how Jira Service Management stacks up to others

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Learn more about Jira Service Management

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ANALYST REPORT

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

Learn more
Balancing multiple ITSM
WHITEPAPER

Guide: Using Jira Service Management with other ITSM systems

Learn more
3 reasons to ditch your legacy ITSM software
Webinar

3 reasons to ditch your legacy ITSM software

Watch now

FAQ

Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.
How does your price compare to ServiceNow? Copy link to heading Copied! show

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like artificial intelligence. There are also no maintenance fees or support fees.
Can Jira Service Management work alongside ServiceNow? How? Copy link to heading Copied! show

Yes! While many customers completely replace ServiceNow with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel ServiceNow isn't adequately serving.

For example, you may want to keep ServiceNow for some standard IT service workflows. You can deploy Jira Service Management for Change Management to improve Development and IT operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't ready to say goodbye to ServiceNow.
Do I need to buy marketplace apps to use Jira Service Management? Copy link to heading Copied! show

You don’t need any marketplace apps to get started. You can start and scale your ITSM practices with Jira Service Management out-of-the-box.

The Atlassian Marketplace has hundreds of apps that enhance and complement your ITSM experience. It's up to you to use whatever app you want, whenever you want.
Can Jira Service Management scale to thousands of users? Copy link to heading Copied! show

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.
Is Jira Service Management only for IT Teams? Copy link to heading Copied! show

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!
How does Jira Service Management compare to other competitors? Copy link to heading Copied! show

Many teams choose Jira Service Management over alternative solutions for our intuitive, enterprise-grade ITSM solution and our native Jira Software integration on the Atlassian Platform. You can learn more about how Jira Service Management compares to other ITSM tools here.
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Choose Jira Service Management for Enterprise-grade IT Operations

Bring your development, operations, and support teams together on the same platform to fast-track critical operations work. With Jira Service Management, power modern IT practices including:

  • Request Management
  • Incident and Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
  • Knowledge Management
Try it free
Watch demo
Try it free
Watch demo

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now →

Stop overspending on ServiceNow and switch to Jira Service Management

Bring development, IT, and business teams together on one, flexible platform to deliver great service, fast. Learn how switching to Jira Service Management today will lower your costs and improve employee experience.

ServiceNow or service never? See why customers prefer Jira Service Management

Modernize your ITSM practices and say "see you never!" to ServiceNow. No more steep learning curves, painful upgrades, or sky-high costs. Jira Service Management's transparent pricing, shorter implementation time, and powerful, easy-to-use platform make for a better return on your service management investment.

Simple, intuitive implementation

Leverage pre-configured templates to help teams get set up quickly, with out-of-the-box workflows and more.

Service Management project templates available in Jira Service Management

Accelerated DevOps

ITSM that’s built on Jira. Break down silos and streamline collaboration between development and IT operations teams.

Incident event graph showcasing integration between Jira Service Management and Jira Software

Flexible workflows

Get started quickly with a low code editor. Use the drag and drop interface to give teams the flexibility to work how they want.

Workflow editor in Jira Service Management used to customize status and transitions

Atlassian platform

Give your teams a unified view of their work. Use integrations across the Atlassian portfolio and over 5,000 third party tools to make work flow.

Explore apps for Jira Service Management in the Atlassian Marketplace

The Atlassian advantage

 

Jira Service Management

ServiceNow

Average implementation time under 6 months

Jira Service Management

ServiceNow

Seamless integration with development tools like Jira Software and Bitbucket

Jira Service Management

ServiceNow

Transparent, easy to understand pricing

Jira Service Management

ServiceNow

Request, incident, problem, change, and asset management capabilities included

Jira Service Management

ServiceNow

Business, Dev, and IT objectives aligned on the same platform

Jira Service Management

ServiceNow
Quotation marks

All your ITSM competitors are these monolithic solutions that start at a list price of half a million dollars and need an army of consultants to get started.

Dave Treff, Head of Digital Operations, Ginkgo Bioworks
Watch interview

Six reasons teams choose Jira Service Management over ServiceNow

One, unified Jira platform

enables seamless collaboration between Dev and IT

Federated data model

empowers teams to work how they want while staying aligned with their org

Modern approach to ITIL

eliminates unnecessary feature bloat and gives flexibility to use only what your team needs

User friendly, speedy UI

allows teams to get started quickly with a low code editor and drag and drop interface

Intuitive implementation

eliminates the need for endless upgrade cycles and consultants to configure and maintain workflows

Transparent pricing

per agent, with no extra cost for approvers or requesters, and no surprises

Join thousands of organizations who use Jira Service Management for ITSM

Try for free
Contact sales now

Trusted by over 45,000 customers worldwide

Engie company logo

“Atlassian is rapidly becoming the main hub of connection between teams, where everyone can find information and collaborate to deliver more value to our customers.”

Jose Luis Lizárraga Castro, IT Support Engineer, ENGIE Mexico
Engie's story
Engie company logo

“Atlassian is rapidly becoming the main hub of connection between teams, where everyone can find information and collaborate to deliver more value to our customers.”

Jose Luis Lizárraga Castro, IT Support Engineer, ENGIE Mexico
Engie's story

“With Jira Service Management, everything started to flow... We could finally link projects and use dashboards between our service management solution and Jira Software...We expect to save 70% this year on licensing costs alone.”

Rachid Laghzaouni, Manager of PMO tools, Saint-Gobain
Watch interview
Saint-Gobain company logo
Saint-Gobain company logo

“With Jira Service Management, everything started to flow... We could finally link projects and use dashboards between our service management solution and Jira Software...We expect to save 70% this year on licensing costs alone.”

Rachid Laghzaouni, Manager of PMO tools, Saint-Gobain
Watch interview

FAQ

Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can signup for a free trial of our Standard or Premium plans as well. For more details visit here.
How does your price compare to ServiceNow? Copy link to heading Copied! show

Besides having lower overall pricing, you only pay per agent with Jira Service Management. You don't pay additional fees for deploying new modules or expanding to other business teams outside IT. There are no maintenance fees or support fees when you sign up for Jira Service Management.
Do I need to buy marketplace apps to use Jira Service Management? Copy link to heading Copied! show

You don’t need any marketplace apps to get started. You can start and scale your ITSM practices with Jira Service Management out-of-the-box.

The Atlassian Marketplace has hundreds of apps that enhance and complement your ITSM experience. It's up to you to use whatever app you want, whenever you want.
Can Jira Service Management scale to thousands of users? Copy link to heading Copied! show

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.
Can Jira Service Management work alongside ServiceNow? How? Copy link to heading Copied! show

Yes! While many customers completely replace ServiceNow with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel ServiceNow isn't adequately serving.

For example, you may want to keep ServiceNow for some standard IT service workflows. You can deploy Jira Service Management for Change Management to improve Development and IT operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't ready to say goodbye to ServiceNow.
Is Jira Service Management only for IT Teams? Copy link to heading Copied! show

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

Choose Jira Service Management today

Users submitting tickets at a service desk

All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:

  • Request Management
  • Incident and Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
  • Knowledge Management
Try for free
Watch demo
Try for free
Watch demo

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now