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 Jira Service Management customer stories 

Unlocking high-velocity service management for all

Over 55,000 companies use Jira Service Management to provide exceptional service experiences. Learn how they've transformed and modernized their service management.

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45 Results
How Thumbtack automatically resolves 15% of tickets with AI and saves 60% on tooling with Jira Service Management

Thumbtack

How Thumbtack automatically resolves 15% of tickets with AI and saves 60% on tooling with Jira Service Management

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How Santillana united Dev and Ops teams with to accelerate service delivery

Santillana

How Santillana united Dev and Ops teams with to accelerate service delivery

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How Domino's modernized their ITSM platform with Jira Service management to deliver elevated service

Domino's

How Domino's modernized their ITSM platform with Jira Service management to deliver elevated service

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How FanDuel keeps employee data efficient, compliance, and secure with Jira Service Management

FanDuel

How FanDuel keeps employee data efficient, compliance, and secure with Jira Service Management

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How Hy-Vee eliminated 100+ downtime hours per year with Jira Serivce Management

Hy-Vee

How Hy-Vee eliminated 100+ downtime hours per year with Jira Serivce Management

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Bringing developers and customers closer together with Atlassian

Deliveroo

Bringing developers and customers closer together with Atlassian

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How Applied Systems switched from a legacy solution and eliminated their multi-year backlog with Jira Service Management

Applied Systems

How Applied Systems switched from a legacy solution and eliminated their multi-year backlog with Jira Service Management

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How 24 Hour Fitness improved efficiency and reduced costs switching to Jira Service Management

24 Hour Fitness

How 24 Hour Fitness improved efficiency and reduced costs switching to Jira Service Management

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How IT + HR teams at Zelis transformed onboarding operations with Jira Service Management

Zelis

How IT + HR teams at Zelis transformed onboarding operations with Jira Service Management

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How Software AG built 40+ service desks and slashed response times with Jira Service Management

Software AG

How Software AG built 40+ service desks and slashed response times with Jira Service Management

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Delivering service at scale while reducing costs: Why NRMA switched to Jira Service Management

The NRMA

Delivering service at scale while reducing costs: Why NRMA switched to Jira Service Management

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How Crocs accelerated growth with Jira Software and Jira Service Management

Crocs

How Crocs accelerated growth with Jira Software and Jira Service Management

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How SEB brought Dev and Ops teams closer together by switching to Jira Service Management

SEB

How SEB brought Dev and Ops teams closer together by switching to Jira Service Management

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Rivian builds high-impact workflows and processes outside of IT with Jira Service Management

Rivian

Rivian builds high-impact workflows and processes outside of IT with Jira Service Management

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ENGIE Mexico relies on Jira Service Management to reduce license costs by 67%

ENGIE Mexico

ENGIE Mexico relies on Jira Service Management to reduce license costs by 67%

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How Lumen enables control and autonomy of workflows with Jira Service Management

Lumen

How Lumen enables control and autonomy of workflows with Jira Service Management

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How NextEra Energy delivers improves service delivery across their enterprise with Jira Service Management

NextEra Energy

How NextEra Energy delivers improves service delivery across their enterprise with Jira Service Management

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Vodeno revolutionizes customer support with Jira Service Management

Vodeno

Vodeno revolutionizes customer support with Jira Service Management

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CBS streamlines complex business processes with enterprise service management

CBS

CBS streamlines complex business processes with enterprise service management

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How the U.S. Space Force reduced development times and costs in 6-months with Atlassian

U.S.

How the U.S. Space Force reduced development times and costs in 6-months with Atlassian

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How Canva built a fully fledged ITSM solution with Jira Software, Confluence, and Jira Service Management

Canva

How Canva built a fully fledged ITSM solution with Jira Software, Confluence, and Jira Service Management

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How HR + IT work together at Washington State University to map common processes and streamline support

Washington State University

How HR + IT work together at Washington State University to map common processes and streamline support

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How Ossur improved speed, service, and employee engagement with Jira Service Management

Össur

How Ossur improved speed, service, and employee engagement with Jira Service Management

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How Sony Music Publishing transforms its Global Copyright Administration process with Jira Service Management

Sony Music Publishing

How Sony Music Publishing transforms its Global Copyright Administration process with Jira Service Management

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Riverty simplifies processes, elevates service, and saves time switching to Jira Service Management

Riverty

Riverty simplifies processes, elevates service, and saves time switching to Jira Service Management

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How Edenred serves 15,000+ customers on one centralized cloud instance

Edenred

How Edenred serves 15,000+ customers on one centralized cloud instance

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Gingko Bioworks scales to save the planet with Jira Service Management

Gingko Bioworks

Gingko Bioworks scales to save the planet with Jira Service Management

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Toast helps restaurants stay alive and thrive with Jira Service Management

Toast

Toast helps restaurants stay alive and thrive with Jira Service Management

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Infobip sees fewer incidents and faster resolution with Jira Service Management

Infobip

Infobip sees fewer incidents and faster resolution with Jira Service Management

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How one of the world's longest-standing manufacturing companies saved money and increased productivity switching to Jira Service Management

Saint-Gobain

How one of the world's longest-standing manufacturing companies saved money and increased productivity switching to Jira Service Management

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Ebook: Jira Service Management customer case studies

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