Advanced IT service management template
Respond to requests, resolve incidents, address problems, and deploy changes fast.
best for
IT operations
key features
Automated change requests
ChatOps
Change calendar
Assets
Multi-channel support
What is an Advanced IT service management template?
Designed specifically for IT teams, this template facilitates high-velocity service management. Containing powerful ITSM categories with dedicated features, it can help you resolve incidents, approve changes, and fix problems fast.
What does the Advanced IT service management template include?
Automated change requests
With deployment tracking in Jira Service Management, teams can automatically create change requests when deployments are initiated to selected services, providing automated and accelerated approvals, along with seamless insight for incident responders. And with the change calendar, teams have a full picture of past and future changes that could potentially be the cause of an incident.
ChatOps
ChatOps in Jira Service Management allows you to orchestrate better communication and collaboration during the incident resolution process. You can create chats and meetings for your incidents, update incident details, take incident actions, and help your team step in faster during incidents.
Change calendar
Jira Service Management’s change calendar allows you to view and schedule changes across all of your Jira Service Management service projects.
Assets
Assets in Jira Service Management helps you anticipate the downstream impact of changes, so your dev and ops teams can manage risk for more frequent, seamless deployments. When incidents do occur, Assets lets you quickly view the dependencies between configuration items or assets and services to resolve incidents and uncover the root cause of problems.
Multi-channel support
Jira Service Management empowers customers to report incidents across multiple channels, providing a single source of truth for incident managers. Using the service catalog or portal, customers have access to streamlined forms that route incidents directly to the teams that support them. And with Jira Service Management Chat, customers can submit incidents and get status updates directly from Slack or Microsoft Teams.
Resolve incidents faster
Collaborate on and resolve incidents faster than ever with one-click escalations to Opsgenie. For critical issues, use on-call scheduling, alerts, incident swarming and more to give the right people all the information they need to take action.
Track and approve changes
Break down barriers with development teams and speed up workflows by automating changes. Lighten the load with automated change risk assessments, advanced approval workflows, and integrations with CI/CD tools like Bitbucket Pipelines, Jenkins, and CircleCI.
Fulfill service requests quickly
Based on ITIL best practices, this template is designed to help you work more effectively across teams to fulfill service requests faster than ever. Agents are supported by features such as bulk actions and machine learning capabilities that intelligently group similar requests.
How to get started with the Advanced IT service management template
This template uses Jira Service Management to help you resolve incidents, approve changes, and fix problems fast.
