3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations are drastically reducing Mean-time-to-resolution (MTTR) while building trust with their most valued customers.

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Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun es director sénior de Marketing de Productos en el equipo de Jira Service Management de Atlassian. Ha desempeñado funciones de marketing y atención al cliente en empresas tecnológicas como HubSpot, Backupify, Datto y Opsgenie. Cuando no está organizando seminarios web, va por los bosques de Nueva Inglaterra con su bicicleta de montaña.