New ways of working with ITIL 4 and Atlassian
ITIL 4 is here—and it’s more agile than ever. Join this webinar to learn practical tips on building high-velocity IT teams with ITIL 4 and Atlassian. See what’s new in ITIL 4, and find out how you can bring agility and collaboration into ITSM today.
To keep up with the pace of business and technology, IT teams are transforming the way they work. Instead of inflexible processes and heavy workflows, IT teams are shifting towards collaborative, iterative, and customer-centric approaches. ITSM is becoming more agile.
Enter ITIL 4, the latest update to the popular ITSM framework. It offers a more holistic and adaptable frame of reference, while embracing modern ways of working like agile and DevOps.
In this webinar, join Paul Buffington, Principal Solution Engineer at Atlassian and Akshay Anand, ITSM Product Ambassador and Evangelist at AXELOS to learn:
- What's new in ITIL 4—and why it matters
- The top practices used by high-velocity service teams including:
- Continual improvement with retrospectives
- Customer-centric service and request management
- Adaptive incident management with post-incident reviews
- Streamlined change control with automation, and more!
- Tips and resources to bring agility and collaboration into ITSM
If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.
Oradores
Akshay Anand
ITSM Product Ambassador and Evangelist, AXELOS
Akshay Anand is a Product Ambassador at AXELOS®, working on the development of new guidance and research within the ITSM portfolio. With experience from around the world, he previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets using ITIL best practices, and headed up global ITSM activities at Macmillan Publishing. More recently, Akshay has focused on bringing together agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts. He infrequently tweets as @bloreboy, about ITIL, DevOps, food, comics and heavy metal.
Paul Buffington
Lead Principal Solution Consultant, Atlassian
Paul Buffington es un líder transformacional en Service Management, reconocido por impulsar la tecnología y la excelencia operativa en empresas globales. Con más de 15 años de experiencia en consultoría empresarial, incluida la última década en Atlassian, Paul colabora con organizaciones para adoptar Systems of Work modernos que transforman el funcionamiento de los equipos de servicio. Se especializa en combinar metodologías ágiles, marcos de DevOps y prácticas de ITIL4 para aumentar la eficiencia operativa, mejorar la agilidad del equipo y acelerar la prestación de servicios.
