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Jira Service Management
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Unlocking modern IT service management

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Analyst Reports

Atlassian is a Leader in The Forrester WaveTM: ESM, 2023

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Jira Service Management weekly demo

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Getting started with Jira Service Management

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99 Results

Videos & webinars

Ship quality code faster with Jira Service Management

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whitepapers & ebooks

How Atlassian empowers its distributed workforce

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whitepapers & ebooks

How 24 Hour Fitness uses Jira Service Management to empower teams

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Videos & webinars

Total Economic Impact of Jira Service Management & AI

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Tame IT chaos: Mastering asset & configuration management

Videos & Webinars 

Tame IT chaos: Mastering asset & configuration management

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The Official Atlassian Escalation Management Handbook

whitepapers & ebooks

The Official Atlassian Escalation Management Handbook

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webinar

AI in service management: new data separates hype vs reality

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whitepapers & ebooks

Forrester: Vendors Move to Dominate IT Management Software

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Product Updates

What’s new in Jira Service Management

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Industry Reports

State of AI in Service Management Report 2024

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Industry Reports

The state of incident management report 2024

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Videos & Webinars

Beyond Jira: Scaling IT impact across the enterprise

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Videos & Webinars

How Atlassian empowers its distributed workforce

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Videos & Webinars

3 reasons to ditch your legacy ITSM software

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Videos & Webinars

Elevating incident response

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Videos & Webinars

5 reasons to choose Jira Service Management Premium or Enterprise

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Article

AI-powered ITSM in Jira Service Management

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Analyst Report

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

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Videos & Webinars

Unveiling innovation in AI-powered ITSM

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Videos & Webinars

Need for Speed: Accelerating Dev and Ops with Jira Service Management

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Videos & Webinars

Customer Service Management Highlights

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Enterprise Strategy Group: Modern ITSM Requires Autonomy With Alignment

Analyst Reports

Enterprise Strategy Group: Modern ITSM Requires Autonomy With Alignment

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Balancing multiple ITSM systems: using Jira Service Management in tandem with other ITSM systems

Whitepapers & Ebooks

Balancing multiple ITSM systems: using Jira Service Management in tandem with other ITSM systems

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2023 State of Incident Management Report

Whitepapers & Ebooks

2023 State of Incident Management Report

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Videos & Webinars

Jira Service Management for software development teams

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Videos & Webinars

Workato used automation to cut ticket resolution time by 20%

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Videos & Webinars

The impact of COVID-19, AI, and the state of incident management today

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Videos & Webinars

Incident Management Highlights

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Videos & Webinars

Knowledge Management Highlights

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Videos & Webinars

ESM Highlights

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