Legal information

Please visit our archives page.

For how to pay Atlassian, please see here. Purchase orders are addressed in an FAQ below.

For Atlassian Support, please go here.  This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right).

For reporting copyright and trademark violations, please follow the process set out here.

For subpoenas and other law enforcement orders, please follow the process set out here.

For supplier queries, please go here.

For claims of breach of the Atlassian Customer Agreement by Atlassian, infringement of IP or termination for cause, please provide physical notice to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel.

For other notices under the Atlassian Customer Agreement not discussed above, please use customer-notices@atlassian.com.

Here are some helpful quick links:

• SEC Filings

• Annual Reports

• Governance documents

Please visit this page.

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

Yes, the use of Atlassian Intelligence and Rovo is covered by the Atlassian Customer Agreement and the Atlassian Intelligence and Rovo terms included in the Product-Specific Terms. For more information on Atlassian Intelligence and Rovo, visit the Trust Center.

Section reference: Section 21

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

• Atlassian Customer Agreement
• Product-Specific Terms
• Data Processing Addendum
• Acceptable Use Policy
• Privacy Policy
• Security Measures
• Advisory Services Policy
• Guidelines for Reporting Copyright and Trademark Violations
• Third-Party Code Policy
• Service Level Agreement
• Government Amendment (notice will only be sent to affected customers, as designated by our systems)

Section reference: Section 20.5(c)

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

Please refer to What are the different types of admin roles? for more information regarding the different administrative roles available in your Atlassian account.

Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products.

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.

The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations.

Section reference: Section 5.3

Jira Software and Jira Work Management are now “Jira.”

For Atlassian’s Service Level Agreement, the “Covered Experiences” for Jira Software, Jira Work Management and Jira are identical, meaning that customers with subscriptions to any of these products receive the same coverage under the updated version of the Service Level Agreement as they would have under the prior version.