3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations are drastically reducing Mean-time-to-resolution (MTTR) while building trust with their most valued customers.

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Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun é gerente sênior de marketing de produto na equipe do Jira Service Management na Atlassian e ocupou cargos de marketing e de serviços voltados ao cliente em empresas de tecnologia, incluindo HubSpot, Backupify, Datto e Opsgenie. Quando ele não está conduzindo webinars, você pode o encontrar nos bosques da Nova Inglaterra com sua mountain bike.