Published November, 2019 in Request Management
Approve employee requests on the go
Requesting approval for a new device or access to a system becomes easier when it can be tracked and approved in a Jira Service Management ticket.
Approvals now available in the new issue view
Teams using the new issue view in Jira Service Management now have access to the approvals capability, allowing agents to add or edit approvers, submit approval decisions, and track the status of an approval.
Mobile approvals
For business teams constantly on the go, you can also approve employee requests through the Jira mobile app and keep tickets progressing.
Related Articles
Request Management
Expanding service management beyond IT
We’ve introduced new templates and workflows in Jira Service Management that are purpose-built for business teams in HR, legal, and facilities.
Cloud
New ITSM project template
This new ITSM project template gives you ITSM focused navigation with queues for service requests, incidents, problems and changes.