Say farewell to Cherwell

Bring all your teams together on one flexible platform to deliver value fast, make work visible, and modernize your ITSM.

Contact sales now

Future-proof your ITSM with a proven innovator

With Cherwell end-of-life looming, Jira Service Management offers the best alternative. As a 2023 Leader in The Forrester WaveTM: Enterprise Service Management and a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms, Atlassian has a proven track record of building for where the service management space is heading, with a clear, innovative roadmap backed by heavy R&D and M&A investments.

Unleash modern, AI-powered service management

Purpose-built for the cloud, Jira Service Management offers a reliable, end-to-end ITSM solution that’s designed for ease-of-use and scale. With seamless, automatic upgrades, powerful AI capabilities, and an intuitive interface, Jira Service Management’s modern platform makes it easy for teams to deploy, configure, and get immediate access to the latest features.

Watch AI demo

Collaborate faster on one, unified platform

Break down silos and unite Dev, IT Ops, and business teams on one platform for seamless collaboration. Accelerate work with native integrated change, incident, problem, and asset/configuration management workflows.

Read the guide

Unlock powerful ESM workflows for non-technical teams

Empower all teams – from HR and finance, to legal, marketing and facilities – with flexible, AI-powered service management workflows on one solution. A user-friendly UI, customizable templates, and a robust suite of native and third party integrations make it easy for any team to create, customize, and maintain their own service desk, no add-ons required.

Read the guide

The Atlassian advantage

	Jira Service Management	Cherwell
Enterprise-grade ITSM and ESM platform built for scale	Jira Service Management	Cherwell
Dev, IT Ops and business teams aligned on one, unified Atlassian platform	Jira Service Management	Cherwell
Intuitive implementation and maintenance with easy, automatic upgrades	Jira Service Management	Cherwell
Flexible, cost-effective ESM solution that’s easily maintained by non-technical teams	Jira Service Management	Cherwell
Native mobile solution included at no additional cost	Jira Service Management	Cherwell
Modern web interface with Mac OS compatibility	Jira Service Management	Cherwell
Transparent, inclusive pricing available online	Jira Service Management	Cherwell
User friendly UI with low/no code editor, drag and drop interface, and robust templates	Jira Service Management	Cherwell
Built-in cross-product analytics for your Atlassian suite	Jira Service Management	Cherwell
Proven innovator with publicly documented long-term roadmap	Jira Service Management	Cherwell

* Available with Jira Service Management enterprise edition

“[Jira Service Management] gives us the opportunity to bring everything together on one platform: our incident management across different solutions (…) and that centralized collaboration ability of Jira Software.”

' - Rob Crompton, Head of Service Management, The Very Group

The Very Group’s story

Trusted by over 50,000 customers worldwide

“I was amazed by the number of business units and departments that were contacting us to set up their own Jira Service Management projects. We currently have more than 60 projects, and these numbers are growing monthly.”

Camelia Bordencia, Jira Technical Lead, Edenred

Read the story

← →

Get a personalized quote

Contact our sales team today for a personalized quote and get more details on switching from Cherwell to Atlassian.

Find out how Jira Service Management stacks up to others

Learn more about Jira Service Management

ANALYST REPORT

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

Learn more

WHITEPAPER

The Atlassian Approach to Enterprise Service Management

Learn more

WEBINAR

3 reasons to ditch your legacy ITSM software

Watch now

FAQ

Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.

Can Jira Service Management work alongside Cherwell? How? Copy link to heading Copied! show

Yes! While many customers completely replace their ITSM tool with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel their current solution isn't adequately serving, like ESM or incident management.

For example, if you’re a ServiceNow customer, you may want to keep it in place for some standard IT service workflows, but deploy Jira Service Management to integrate incident and change management across Development and IT Operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't quite ready to say goodbye to their current ITSM solutions.

Is Jira Service Management only for IT Teams? Copy link to heading Copied! show

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

How does Jira Service Management compare to other competitors? Copy link to heading Copied! show

Many teams choose Jira Service Management over alternative solutions for our intuitive, enterprise-grade ITSM solution and our native Jira Software integration on the Atlassian Platform. You can learn more about how Jira Service Management compares to other ITSM tools here.

Choose Jira Service Management for Enterprise-grade IT Operations

Bring your development, operations, and support teams together on the same platform to fast-track critical operations work. With Jira Service Management, power modern IT practices including:

Request Management
Incident and Problem Management
Change Management
Asset Management
Configuration Management
Knowledge Management

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now →

Say farewell to Cherwell

And hello to modern service management with Jira Service Management. With Cherwell end-of-life around the corner, upgrade your service management practices and bring Dev, IT Ops, and business teams together on one, intuitive platform.

Cloud-native, intuitive ITSM

Purpose-built for the cloud, Jira Service Management offers a reliable, end-to-end ITSM solution that’s designed for scale. With seamless, automatic upgrades, and an intuitive interface, Jira Service Management makes it easy for teams to deploy and get immediate access to the latest features.

Service Management project templates available in Jira Service Management

Accelerated DevOps

A screenshot showing an investigation of an incident

Proven service management innovator

Recognized as a 2023 Leader in The Forrester Wave^TM: Enterprise Service Management with the highest possible score for strategy, and a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. Jira Service Management has a proven track record of building for where the service management space is heading, with a clear, innovative roadmap.

Flexible workflows for all teams

Empower all teams – from HR and finance, to legal, marketing and facilities – with flexible service management workflows. A user-friendly UI, customizable templates, and a robust suite of native and third party integrations make it easy for any team to create, update, and maintain their own service desk.

The Atlassian advantage

	Jira Service Management	Cherwell
Modern, cloud-native ITSM and ESM platform	Jira Service Management	Cherwell
Dev, IT Ops and business teams aligned on one unified Jira platform	Jira Service Management	Cherwell
Intuitive implementation and maintenance with automatic upgrades	Jira Service Management	Cherwell
Flexible, cost-effective ESM solution that’s easily maintained by non-technical teams	Jira Service Management	Cherwell
Native mobile solution included at no additional cost	Jira Service Management	Cherwell
Transparent, inclusive pricing available online	Jira Service Management	Cherwell
User friendly UI with low/no code editor, drag and drop interface, and robust templates	Jira Service Management	Cherwell
Built-in cross-product analytics	Jira Service Management	Cherwell

With Atlassian, it’s easy to get started and spin up a solution.

WENDY STOCKHOLM, DIRECTOR OF BIZTECH, INVISION

InVision’s story

Six reasons to choose Jira Service Management

One, unified Jira platform

enables seamless collaboration between Dev, IT Ops, and business teams

Intuitive implementation

eliminates the need for endless upgrade cycles and consultants to configure and maintain workflows

Modern approach to ITIL

eliminates unnecessary feature bloat and gives flexibility to use only what your team needs

User friendly, speedy UI

allows teams to get started quickly with a low code editor and drag and drop interface

Innovative roadmap

driven by real customer needs and backed by heavy R&D and M&A investments

Fast time-to-value

with flexible processes that can pivot as your team’s needs change, rather than forcing a one-size-fits-all approach

Trusted by over 50,000 customers worldwide

“I was amazed by the number of business units and departments that were contacting us to set up their own Jira Service Management projects. We currently have more than 60 projects, and these numbers are growing monthly.”

Camelia Bordencia, Jira Technical Lead, Edenred

Edenred’s story

“I was amazed by the number of business units and departments that were contacting us to set up their own Jira Service Management projects. We currently have more than 60 projects, and these numbers are growing monthly.”

Camelia Bordencia, Jira Technical Lead, Edenred

Edenred’s story

“Atlassian tools are extremely flexible and we can build out almost any use case.”

Alex Christensen, Atlassian Suite Engineering Lead, AppDynamics

AppDynamics' story

“Atlassian tools are extremely flexible and we can build out almost any use case.”

Alex Christensen, Atlassian Suite Engineering Lead, AppDynamics

AppDynamics' story

FAQ

Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can signup for a free trial of our Standard or Premium plans as well. For more details visit here.

Is Jira Service Management only for IT Teams? Copy link to heading Copied! show

Can Jira Service Management work alongside other ITSM solutions? How? Copy link to heading Copied! show

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't quite ready to say goodbye to their current ITSM solutions.

How does Jira Service Management compare to Ivanti? Copy link to heading Copied! show

Many teams choose Jira Service Management over Ivanti for our intuitive, enterprise-grade ITSM solution and our native Jira Software integration on the Atlassian Platform. You can learn more about how Jira Service Management compares to Ivanti here.

Choose Jira Service Management today

Users submitting tickets at a service desk

All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:

Request Management
Incident and Problem Management
Change Management
Asset Management
Configuration Management
Knowledge Management

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now

Say farewell to Cherwell

See why Cherwell customers switch to Atlassian

Future-proof your ITSM with a proven innovator

Unleash modern, AI-powered service management

Collaborate faster on one, unified platform

Unlock powerful ESM workflows for non-technical teams

The Atlassian advantage

Jira Service Management

Cherwell

Enterprise-grade ITSM and ESM platform built for scale

Dev, IT Ops and business teams aligned on one, unified Atlassian platform

Intuitive implementation and maintenance with easy, automatic upgrades

Flexible, cost-effective ESM solution that’s easily maintained by non-technical teams

Native mobile solution included at no additional cost

Modern web interface with Mac OS compatibility

Transparent, inclusive pricing available online

User friendly UI with low/no code editor, drag and drop interface, and robust templates

Built-in cross-product analytics for your Atlassian suite

Proven innovator with publicly documented long-term roadmap

“[Jira Service Management] gives us the opportunity to bring everything together on one platform: our incident management across different solutions (…) and that centralized collaboration ability of Jira Software.”

' - Rob Crompton, Head of Service Management, The Very Group

Trusted by over 50,000 customers worldwide

“I was amazed by the number of business units and departments that were contacting us to set up their own Jira Service Management projects. We currently have more than 60 projects, and these numbers are growing monthly.”

Get a personalized quote

Find out how Jira Service Management stacks up to others

Learn more about Jira Service Management

ANALYST REPORT

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

WHITEPAPER

The Atlassian Approach to Enterprise Service Management

WEBINAR

3 reasons to ditch your legacy ITSM software

FAQ

Choose Jira Service Management for Enterprise-grade IT Operations

Say farewell to Cherwell

See why Cherwell customers switch to Jira Service Management

Cloud-native, intuitive ITSM

Accelerated DevOps

Proven service management innovator

Flexible workflows for all teams

The Atlassian advantage

Jira Service Management

Cherwell

Modern, cloud-native ITSM and ESM platform

Dev, IT Ops and business teams aligned on one unified Jira platform

Intuitive implementation and maintenance with automatic upgrades

Flexible, cost-effective ESM solution that’s easily maintained by non-technical teams

Native mobile solution included at no additional cost

Transparent, inclusive pricing available online

User friendly UI with low/no code editor, drag and drop interface, and robust templates

Built-in cross-product analytics

With Atlassian, it’s easy to get started and spin up a solution.

WENDY STOCKHOLM, DIRECTOR OF BIZTECH, INVISION

Six reasons to choose Jira Service Management

One, unified Jira platform

Intuitive implementation

Modern approach to ITIL

User friendly, speedy UI

Innovative roadmap

Fast time-to-value

Trusted by over 50,000 customers worldwide

“I was amazed by the number of business units and departments that were contacting us to set up their own Jira Service Management projects. We currently have more than 60 projects, and these numbers are growing monthly.”

Camelia Bordencia, Jira Technical Lead, Edenred

“I was amazed by the number of business units and departments that were contacting us to set up their own Jira Service Management projects. We currently have more than 60 projects, and these numbers are growing monthly.”

Camelia Bordencia, Jira Technical Lead, Edenred

“Atlassian tools are extremely flexible and we can build out almost any use case.”

Alex Christensen, Atlassian Suite Engineering Lead, AppDynamics

“Atlassian tools are extremely flexible and we can build out almost any use case.”

Alex Christensen, Atlassian Suite Engineering Lead, AppDynamics

FAQ

Choose Jira Service Management today

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