Freshen up your ITSM software

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders to make use of enterprise-ready features. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like AIOps. There are also no maintenance fees or support fees.

Yes! While many customers completely replace their ITSM tool with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel their current solution isn't adequately serving, like incident management or asset management.

For example, if you’re a Freshservice customer, you may want to keep it in place for some standard IT service workflows, but deploy Jira Service Management to integrate incident and change management across Development and IT Operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't quite ready to say goodbye to their current ITSM solutions.

Yes! Companies like Saint Gobain, Hy-Vee, CBS, Domino’s, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

Many teams choose Jira Service Management over alternative solutions for our intuitive, enterprise-grade ITSM solution and our native Jira Software integration on the Atlassian Platform. You can learn more about how Jira Service Management compares to other ITSM tools here.