Are you suffering from Bad Service Management now?
Know what you are paying for and get up and running faster with the modern ITSM solution.
Signup for Jira Service Management Premium today
Accelerate Dev and IT Ops collaboration on one, unified platform
Consolidate Dev, IT Ops, and business teams on the Atlassian platform for one, central view into your system of work. Improve Dev and IT Ops collaboration and seamlessly integrate incident, problem, and change management workflows for streamlined incident management. Empower teams to work the way they want while staying in lock step with the broader org.
Decrease service management costs, increase ROI
Lower your total cost of ownership for ITSM and get more out of your investment. Jira Service Management has simple, transparent licensing for a frictionless purchase experience – no “gotchas” at time of purchase or renewal. Get complete ITSM functionality, including powerful AI capabilities and ESM workflows, all in one, inclusive price.
Eliminate bottlenecks and empower all service teams
Pre-built templates, AI-powered configuration, and out-of-the-box workflows make it easy for teams to get up and running without the bottlenecks and need for consultants. With over 60% of Jira Service Management customers using the platform for non-IT support, let all teams - from HR to facilities - take ownership of their own service portals without extra license fees or complex add-ons and modules.
Unlock high velocity-ITSM with modern, AI-powered practices
Don’t let ServiceNow slow you down with complexity, unexpected fees, and forced downtime during upgrades. With a modern approach to ITIL and a powerful suite of AI capabilities, Jira Service Management empowers teams to work at high-velocity, using only the features they need to accelerate incident resolution, streamline DevOps workflows, and get teams across the organization running their own service desks, without unnecessary feature bloat.
The Atlassian advantage
| Jira Service Management | ServiceNow |
---|---|---|
Dev, IT Ops and business teams aligned on one, unified Atlassian platform | Jira Service Management
| ServiceNow
|
Easy implementation and maintenance | Jira Service Management
| ServiceNow
|
Ability to quickly and easily extend service management to non-IT teams without additional licensing costs | Jira Service Management
| ServiceNow
|
Seamless, automatic upgrades with no forced downtime | Jira Service Management
| ServiceNow
|
Powerful artificial intelligence and advanced automation capabilities | Jira Service Management
| ServiceNow
|
Over 5,000 tools through the Atlassian Marketplace that make it quick and easy to deploy customizations to your implementation | Jira Service Management
| ServiceNow
|
Transparent, inclusive online pricing with no add-on modules required | Jira Service Management
| ServiceNow
|
* Available with Jira Service Management enterprise edition
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from ServiceNow to Atlassian.
Learn more about Jira Service Management
ANALYST REPORT
Atlassian is a Leader in The Forrester Wave™: ESM, 2023
WHITEPAPER
Guide: Using Jira Service Management with other ITSM systems
Webinar
3 reasons to ditch your legacy ITSM software
FAQ
Ready to make the switch? Still have questions? We’re always here to help. Contact sales now →