Deliver exceptional service for all

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.

Each product edition is priced competitively to Zendesk but with more focus on cross-team collaboration to accelerate end-to-end request resolution, in addition to complete enterprise-grade ITSM functionality.

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT. There are also no maintenance fees or support fees.

Yes! While many customers completely replace competitive solutions with Jira Service Management, we also see customers implement Jira Service Management for service management practices they feel their current solution isn't adequately serving.

For example, if you’re a Zendesk customer, you may want to keep it in place for customer-facing support, and deploy Jira Service Management to manage escalations that require attention from other internal teams and/or other ITSM practices.

In addition to IT support, you may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't quite ready to consolidate on a single platform.