Our Approach to Customer Contracts
Atlassian’s business and offerings span a number of different products, services and deployment types:
- Our product suite includes Jira, Confluence, Bitbucket, Loom and Trello.
- We offer a number of Advisory Services to supercharge your use of our products.
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We support multiple subscription-based deployments, with hosted offerings (aka “Cloud”) and self-managed offerings (aka “Data Center”).
In line with our commitment to Build with Heart and Balance, we have drafted one customer contract – the Atlassian Customer Agreement – to cover all of these offerings. The Atlassian Customer Agreement is short, easy to understand, and tailored to our business and offerings.
Our products adhere to an enterprise set of controls and policies that meet a range of international standards and market expectations because we know security, privacy and reliability are important to our customers. The Atlassian Customer Agreement and its supplemental terms (such as our Data Processing Addendum and Security Measures) clearly and accurately reflect the standardized manner in which we provide, support, upgrade, and secure our products across our customer base.
To ensure that our customers spend time on what matters to them (and we’re guessing it’s not going back and forth on legal terms), our Atlassian Customer Agreement is generally more favorable to customers than other software providers' agreements. We are proud of our “Customer Favorable” certification from TermScout – check it out here!
Finally, we periodically update our Atlassian Customer Agreement and supplemental terms to reflect changing business and market practices and incorporate feedback from customers. You can sign up here to receive email notifications of changes to our legal terms.
Please visit our FAQs at the bottom of this page to learn more.
Frequently Asked Questions
We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.
These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers.
Цены и скидки
| Текущую информацию о ценах всегда можно посмотреть на страницах продуктов:
Чтобы узнать месячную или годовую стоимость Cloud, ознакомьтесь с нашим калькулятором Cloud. Существующие клиенты Data Center, которым нужно выполнить миграцию в облако, могут воспользоваться нашим индивидуальным калькулятором и сопоставить цены с учетом имеющихся продуктов Data Center. * We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center. |
| Atlassian предлагает учебные курсы под руководством преподавателя по Jira, Confluence и инструментам для разработки. Курсы проводятся в виртуальной аудитории (посредством WebEx) в частном порядке или в открытой форме. Подробнее см. на странице Обучение. |
| Тарифные планы Cloud начинаются с бесплатного варианта (до 10 пользователей или до 3 агентов), и их уровень можно повышать по мере расширения команды. Бесплатную версию Cloud с тарифным планом Standard или Premium можно опробовать в любое время. Приобрести наши продукты по специальным ценам могут зарегистрированные некоммерческие организации, учащиеся и преподаватели, образовательные учреждения, проекты с открытым исходным кодом и сертифицированные партнеры Atlassian. Подробности см. ниже. |
| The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider. Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace. Section references: Sections 1, 7.2, and 21 |
| Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner. Section reference: Section 10.1(b) |
| The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center. Section reference: Section 21 |
| Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:
Section reference: Section 20.5(c) |
| The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately). Section references: Sections 4.1 and 21 |
| Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described at Atlassian Support Offerings | Atlassian Support | Atlassian Documentation. Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described at Enterprise Support and Services Term of Use | Atlassian. Section references: Sections 8 and 21 |
| The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc. Section references: Sections 3 and 21 |
| Atlassian проверяет некоммерческие организации, студентов и преподавателей, а также учебные заведения на соответствие требованиям в сотрудничестве с компанией Percent, однако определяет право на получение лицензий со скидкой по своему усмотрению. Мы оставляем за собой право удовлетворить или отклонить заявку физического лица или организации на получение лицензии со скидкой или прекратить действие текущей лицензии, приобретенной со скидкой, в любое время и по любой причине, а также в любое время дополнить или изменить критерии для получения лицензий для сообществ, Academic, Classroom и Open Source. Ожидается, что в обычных условиях вы получите ответ по поводу своего приложения для сообществ, образовательных учреждений, Classroom или проектов с открытым исходным кодом в течение 1 рабочего дня. |
| Да, клиентам, выполняющим миграцию, предоставляется ряд мер поощрения:
Все еще пользуетесь версией Server? Чтобы подробнее узнать о полной хронологии изменений и дальнейших действиях вашей организации, перейдите на страницу с информацией о прекращении поддержки Server. |
| Please refer to What are the different types of admin roles? for more information regarding the different administrative roles available in your Atlassian account. |
| Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products. |
| This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation. |
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