What is the DACI decision-making framework?
DACI 是一个首字母缩写词,它要求团队明确参与决策过程的主要利益相关者的角色和职责,从而简化决策过程。下面将分解说明 DACI 首字母缩写词:
- D = 推动者:负责召集利益相关者、整理所有必要信息、确定决策范围并在约定日期前做出决策的人。
- A = Approver: The one person (yes: one!) who makes the decision. This turns the approver role from a passive “rubber stamp” into a very active “decision maker” role.
- C = Contributors: People who have subject-area knowledge and can make recommendations – i.e., they have a voice, but not a vote.
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I = Informed: People whose work may be affected by the decision, and should be informed once it’s been made – i.e., no vote, no voice.
Why use the DACI decision-making process?
A survey conducted by McKinsey & Company found that projects utilizing the DACI framework have a 25% higher success rate in meeting their objectives and timelines compared to those that do not use the framework.
When to run a DACI Play
Run the DACI Play using our template anytime you launch a new project or encounter a roadblock in an ongoing one. Here are some additional situations where DACI is beneficial:
1. Complex decisions: Involving multiple stakeholders and departments.
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Example: Deciding on a new product launch strategy.
2. High-stakes decisions: With significant organizational consequences.
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Example: Making strategic market entry decisions.
3. Cross-functional projects: Requiring collaboration across different areas.
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Example: Developing a software feature.
4. Resource allocation: Deciding on budget, personnel, or time allocation.
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Example: Allocating the marketing budget.
5. Process improvements: Enhancing or implementing processes.
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Example: Introducing a new project management tool.
5 benefits of the DACI framework
- Accountability: DACI clearly assigns role and responsibilities, reducing confusion and increasing efficiency.
- Improved communication: DACI keeps all relevant stakeholders in the loop and defines upfront how their inputs are considered.
- Reduced decision-making time: DACI streamlines the decision-making process, leading to faster resolutions.
- Enhanced collaboration: DACI promotes collaboration with different stakeholders and creates and environment where team are working toward a common goal.
- Higher quality decisions: DACI minimizes the risk of oversight and ensures decisions are well-informed.
践行五大原因分析
该软件团队使用 Confluence 来寻找客户支持电话增加的根本原因。
一个非营利团队使用 Trello 来揭示为什么数字筹款活动未能达到他们的目标。
一个高管团队使用 Miro 工作,想发现为什么他们新聘请的首席技术官不适合公司。
您需要什么
Video conferencing with screen sharing or meeting space
数字协作工具(参见模板)
白板
记号笔
计时器
可选模板
Atlassian 模板
其他模板
运行本剧本的说明
5 秒摘要
- Define and assign DACI roles
- Fill out the DACI template and related information
- Summarize and share the decisions made
1. 准备 5 分钟
准备好问题陈述,可以是您的团队目前面临的问题,也可以是过去发生的需要解决的事情。
对于远程团队,创建协作文档(参见上面的可选模板)并提前与团队共享。
对于面对面团队,请在白板上贴上以下列的标签:
问题陈述 1
问题陈述 2
问题陈述 3
问题陈述 4
问题陈述 5
我们如何解决这个问题?
2. 搭建舞台 5 分钟
会议开始时让您的团队知道以下内容:
- 我们将深入挖掘问题根源
- 我们来这里是为了调查,而不是责备
3. 头脑风暴 5 分钟
在您最初的问题陈述中,问问团队:“为什么会发生这种情况?”
将计时器设置为 5 分钟。让您的团队在协作文档或白板上添加自己的答案。
提示:进行投票
对问题陈述进行投票以推进工作。试试 Trello Voting Power-Up 或者让团队在他们选择的陈述中加上 +1。
4. 选择 1 分钟
作为一个团队,选择一个答案作为下一个问题陈述深入研究。将您最初的问题陈述替换为这个陈述。
5. 重复 25 分钟
重复步骤 3 和 4,直到总共问了五次“为什么”。
提示:继续询问原因
如果您还没有了解清楚,请继续询问原因,直到团队认可发现的根本原因。
6. 提出解决方案 10 分钟
找到根本原因后,让团队成员针对您的最终问题陈述提出解决方案。只采用一两个解决方案,为每个解决方案指定负责人,并确定团队何时能收到负责人的回复。
6. 提出解决方案 10 分钟
找到根本原因后,让团队成员针对您的最终问题陈述提出解决方案。只采用一两个解决方案,为每个解决方案指定负责人,并确定团队何时能收到负责人的回复。
跟进
Document your notes from the Play so that the entire team can access them. Next, track progress by adding the problem statement as a work item to your team's work board, such as Jira or Trello. Finally, make sure to check in on the proposed solutions at the agreed-upon time.
变体
分组
在第一步集思广益后,与其对一个问题陈述进行投票,不如将群组分成团队,每个团队负责一个问题陈述。然后按团队进行剧本的剩余部分,看看每支团队最终会得出什么根本原因。
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通过我们的时事通讯了解最新的演练、技巧和窍门。