What is the DACI decision-making framework?
DACI는 팀이 의사 결정 과정에 관련된 주요 이해 관계자의 역할 및 책임을 정의하도록 요구하여 의사 결정 과정을 단순화하는 약어입니다. DACI 약어는 다음과 같이 분류됩니다.
- D = 추진자(Driver): 이해 관계자를 모으고 필요한 모든 정보를 수집하고 의사 결정의 범위를 판단하고 합의된 날짜까지 결정을 내리는 책임자입니다.
- A = Approver: The one person (yes: one!) who makes the decision. This turns the approver role from a passive “rubber stamp” into a very active “decision maker” role.
- C = Contributors: People who have subject-area knowledge and can make recommendations – i.e., they have a voice, but not a vote.
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I = Informed: People whose work may be affected by the decision, and should be informed once it’s been made – i.e., no vote, no voice.
Why use the DACI decision-making process?
A survey conducted by McKinsey & Company found that projects utilizing the DACI framework have a 25% higher success rate in meeting their objectives and timelines compared to those that do not use the framework.
When to run a DACI Play
Run the DACI Play using our template anytime you launch a new project or encounter a roadblock in an ongoing one. Here are some additional situations where DACI is beneficial:
1. Complex decisions: Involving multiple stakeholders and departments.
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Example: Deciding on a new product launch strategy.
2. High-stakes decisions: With significant organizational consequences.
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Example: Making strategic market entry decisions.
3. Cross-functional projects: Requiring collaboration across different areas.
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Example: Developing a software feature.
4. Resource allocation: Deciding on budget, personnel, or time allocation.
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Example: Allocating the marketing budget.
5. Process improvements: Enhancing or implementing processes.
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Example: Introducing a new project management tool.
5 benefits of the DACI framework
- Accountability: DACI clearly assigns role and responsibilities, reducing confusion and increasing efficiency.
- Improved communication: DACI keeps all relevant stakeholders in the loop and defines upfront how their inputs are considered.
- Reduced decision-making time: DACI streamlines the decision-making process, leading to faster resolutions.
- Enhanced collaboration: DACI promotes collaboration with different stakeholders and creates and environment where team are working toward a common goal.
- Higher quality decisions: DACI minimizes the risk of oversight and ensures decisions are well-informed.
How to use the DACI decision-making framework
5초 요약
- Define and assign DACI roles
- Fill out the DACI template and related information
- Summarize and share the decisions made
1. Prep your DACI document 5분
When starting a new project, it’s important to have a designated shared space where the team can collaborate effectively. Using a collaborative document like Confluence or any similar tool is essential for success.
To help you kickstart your project using the DACI framework, we have a ready-to-use template in Confluence. For the title of your document, use the format “DACI: [Question we’re trying to answer]?’
2. Assign a Driver 5분
First, the team must agree on a Driver for the decision. This person will:
- Ensure all stakeholders are informed
- Gather necessary information
- Address questions and complete action items
The Driver will also facilitate the DACI meeting. They should start by reminding the team of the decisions to be made and emphasize that the goal is to develop a plan for gathering all required information to make the right decision.
3. Assign both Approvers and Contributors 5분
Next, choose an Approver for the decision. This person has the final say and is typically a manager or leader with decision-making authority.
After selecting the Approver, identify the Contributors. These team members have the expertise needed to inform the decision. Choose a few knowledgeable individuals to provide supporting information.
The Driver will decide how to involve the Contributors, either by inviting them to a group meeting or connecting 1:1 to gather their input.
4. Assign who needs to be Informed 5분
정보 제공에는 의사 결정의 영향을 받는 팀원 중에 결정에 직접 관여하지 않은 팀원을 포함합니다. 이들은 의사 결정의 결과로 업무를 변경해야 할 수 있으며 그 결과를 알아야 하는 직원 및 팀입니다. 예를 들어 마케팅, 법무, 영업 또는 지원 팀이 있습니다.
5. Develop an action plan 10분
Now it's time to set the stage and provide context. Complete entire DACI confluence teamplate, except for the Action Items and Outcome sections, which come during and after the process, respectively.
The Driver will introduce the information that needs to be collected to make the decision such as:
- Details: This should include the current status, impact, all people involved, due date, and the outcome once decided.
- Background: Write a 1–2 sentence explanation of what the considerations are and what decision needs to be made. Briefly speak to the importance of the decision and what it will impact.
- Relevant data: Include any relevant research, data, or feedback that could affect the business and should be considered in making the decision.
- Decision factors: Include the factors you will consider when evaluating each option, such as cost, time, and scalability.
Options considered: Use a table format to present each option, including description, pros and cons, and estimated resources and financial costs.
6. Gather input and make decisions 10분
Start sharing your DACI with the team and ask them to contribute their thoughts. Working together, sharing ideas, and perhaps engaging in a bit of healthy sparring can help to thoroughly explore your options.
7. Organize action items 10분
What else do you need to move forward? In the Action Items section, list the information, tasks, or questions that need to be addressed before completing this part of the project. Assign team members to each action item by @mentioning their names.
8. Share the outcome 10분
After the team has weighed in, it’s time to let your Approver make the call. Once that’s done, be sure to summarize and share the outcome so the team knows.
변형
RACI
The RACI framework is similar to DACI, with a slight change in acronym: Responsible, Accountable, Consulted, and Informed. Responsible is those who will complete the work. Accountable is the final approver of the work. Consulted and Informed are the same.
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역장 분석
Determine what’s working for or against your decision with a force-field analysis. Score these items based on strength to determine what options are available and the cost-benefit of each.
후속 조치
Decide
Once a decision has been reached, document the final decision in your collaboration document. This will help provide context to future teams on how and why the decision was reached.
팀에서 팀으로
뉴스레터를 통해 최신 플레이, 유용한 정보와 팁에 관한 최신 소식을 받으세요.
