There’s a new leader in ITSM software
See why teams around the world rely on Jira Service Management to deliver value fast with modern, AI-powered ITSM.
Accelerate Dev and IT Ops collaboration on one, unified platform
Connect Dev and Ops teams on a single platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.
Maximize your service management ROI
Tune Jira Service Management to your unique requirements - without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with customizable features like templates and dynamic forms.
Unleash AI-powered ITSM for all teams
Empower all teams – from HR and finance, to legal, marketing and facilities – with flexible service management workflows. With a user friendly interface and powerful AI capabilities, empower any team to streamline requests, centralize knowledge, and work the way they want.
Find out how Jira Service Management stacks up to others
ServiceNow
Never deal with complex deployments or feature bloat again.
BMC
Remedy your bad service management with Jira Service Management
Cherwell
Say farewell to Cherwell. We’re in it for the long haul.
Ivanti
Switch from Ivanti to a modern ITSM solution.
Freshservice
Trying to scale service management across the company without breaking the bank? We’ve got you covered.
PagerDuty
Accelerate end-to-end incident resolution by connecting Dev, Support, and IT in the same platform.
Zendesk
Switch to a ITSM solution that supports employees and customers alike.
More than 50,000 companies count on Jira Service Management
Choose Jira Service Management for Modern ITSM
Bring your Development, IT Operations, and Business teams together on the same platform to fast-track critical service management work. With Jira Service Management, power modern IT practices including:
- Request Management
- Incident and Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
Learn more about Jira Service Management
ANALYST REPORT
Atlassian is a Leader in The Forrester Wave™: ESM, 2023
WHITEPAPER
A guide to using Jira Service Management with other ITSM systems
Webinar
3 reasons to ditch your legacy ITSM software
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching to Jira Service Management.