Using Confluence as an internal knowledge base
A knowledge base is not just for IT. See how Confluence can be used as an intranet or wiki that keeps every type of team on the same page
创建具有视觉吸引力的公司中心
Premium 和 Enterprise 用户可利用公司中心为整个公司自定义一个动态信息中心，公司中心是一个首选信息平台，汇集了经核实的最新新闻和公告、热门员工资源等。
通过公司中心轻松开始共享关键信息。使用视觉卡片、动态轮播和品牌导航自定义内容。
关于要让您的中心包含哪些内容，正在寻找一些灵感吗？
试试下面这些想法：
- 员工荣誉部分
- 团队庆祝活动
- 高层领导最新动态
- 新员工入职指南
将信息共享与协作相结合
产品管理员对中心具有默认编辑权限。他们可以通过从更多操作菜单中选择中心权限来添加或移除其他中心编辑者。
具有中心特定编辑权限的人员可以创建、自定义和激活中心（通过发布），以及对中心进行更新。只有产品管理员才能根据需要停用中心，使其不再对公司的其他人员可见。
创建一个知识库空间
Once you have set global permissions, you can easily give users fast access to relevant solutions and search results.
遵从
- Choose Spaces in the top navigation bar, then Create a space. Find the “Knowledge base” space type.
- Choose Space Settings in the left sidebar, then select “Space permissions” to set desired access for the space, including anonymous access.
- Use the Create button in the top navigation bar and use a how-to article template, troubleshooting article template, or others to create your first knowledge base document.
Knowledge base customizations are endless.
- Check out this knowledge base templates collection to get started creating quickly.
- When starting your knowledge base space, organize a team brainstorm (using Confluence whiteboards (beta) to align on labels and categories for space-wide organization.
- Add page labels to specify topics or categories to make the page easily findable and the space self-organized over time.
- The knowledge base space type comes pre-configured with Livesearch and Content By Label macros. Teammates can use these to search for topics, labels, or specific pages in the space.
Integrate your knowledge base with other Atlassian products, like Jira Service Management for ITSM teams.
沟通和通知选项
Try some out-of-the-box options to make communications and notifications easier for your team.
- Blog - Use blog updates and encourage people to watch for new blogs in your space.
- Watch - Encourage teammates to watch pages that interest them, or watch the entire space.
- Comments - Allow users to comment on articles as a simple way to connect or ask questions.
Check out 5 tips for building a powerful knowledge base with Confluence.
Dive deeper into using Confluence as a knowledge base:
Explore how a knowledge base can support ITSM for high-velocity teams.
Browse the knowledge base integrations in the Atlassian Marketplace.
Read “3 ways to use knowledge sharing to boost business and morale.”
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